Frequently Asked Questions

For global destinations, the delivery time for Hair Contourer products is estimated to be between 4 to 10 business days. This timeframe ensures that customers worldwide can anticipate the arrival of their orders within this specified period. Please note that actual delivery times may vary based on factors such as location, customs processes, and other logistical considerations. Feel free to reach out to our customer support for any specific inquiries regarding your order's delivery. 🌏✈️

We use DHL as well as Australia post

We offer free shipping to Australia and New Zealand on all orders. Plus, enjoy complimentary shipping on orders over $100 to the USA.

No, our courier company do not offer the service to deliver on weekends currently.

No, we are 100% online so we cut out the middle man also fancy show rooms to give you the best price!

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain haircontourer.com to your safe senders list.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and offer additional payment options like Afterpay, Apple Pay or Google Pay.

You will receive a confirmation email with a tracking link once your order ships. Click the link to monitor your shipment's progress in real-time. You can also track shipping by entering tracking number on our store tracking page. https://haircontourer.com/apps/track123

We offer a 30-day return policy for most products. Please review our return policy page for detailed instructions on initiating a return.

Effective Date: 30/10/23

1. Introduction: Welcome to Hair Contourer—your ultimate destination for exceptional hair styling tools! We are genuinely dedicated to providing you with an unparalleled shopping experience that keeps you coming back for more. To ensure your complete satisfaction, we proudly offer a hassle-free 30-day return policy, fully compliant with Australian Consumer Law. Please take a moment to read this policy carefully and empower yourself with knowledge about your rights and responsibilities during your shopping journey.

2. Eligibility: To qualify for a return and make the most of our customer-friendly return policy, please ensure the following conditions are met:

3. Exclusions: While we want to accommodate you as much as possible, some items have specific exclusions from our generous return policy:

4. Return Process: Embarking on your return journey is a breeze! Just follow these easy steps:

5. Return Shipping Costs: Please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping method—not only for peace of mind but to ensure the safe return of your cherished item. Hair Contourer will not assume responsibility for any lost or damaged return shipments, so always keep track of that journey!

6. Inspection and Refund: Once your returned item reaches us, our diligent team will thoroughly inspect it to confirm it aligns with our return criteria. If everything checks out perfectly (which we certainly hope it does!), a refund will be swiftly issued to your original payment method within 20 business days. Expect to see those funds back in your account soon!

7. Restocking Fee: A modest restocking fee of 10% may apply to returns of certain items, which will be deducted from your total refund amount. This helps us keep the magic alive for everyone!

8. Consumer Guarantees: Remember, your rights under Australian Consumer Law remain uncompromised by this policy. Should you receive a product that is faulty or fails to meet consumer guarantees, you are entitled to a repair, replacement, or, of course, a refund, ensuring your absolute satisfaction with every purchase.

9. Contact Us: Have questions or need assistance navigating our return policy? Our stellar customer service team is here to help! Drop us a line at sales@haircontourer.com for prompt and friendly support.

10. Policy Updates: As a dynamic company, we reserve the right to make changes to this return policy as needed. Any updates will be clearly posted on our website and will take effect immediately, ensuring you're always in the loop.

sales@haircontourer.com 

Haircontourer.com

1 Sand Street, Tweed Heads, NSW 2485

Contact our customer support team immediately if you need to change your shipping address. We will assist you in updating the information if possible.

Yes, all the products we sell on our website are guaranteed to be authentic and genuine.

Please contact our customer support team with photos of the damaged product, and we will assist you in arranging a replacement or refund.

Yes, you can subscribe to our newsletter to receive regular product updates, promotions, and exclusive offers. Click here to subscribe https://haircontourer.com/pages/contact

We may offer discounts for bulk or wholesale orders. Please contact our customer sales team at sales@haircontourer.com for inquiries about large orders.

We offer a wide range of hair products, including hair curlers, brushes, combs styling products, hair tools and devices and more. Check our website for our complete product catalogue.

All of our products are safe for use on chemically treated hair, but we recommend checking product descriptions and consulting with your hairstylist for specific recommendations.

Yes, we have video tutorials and usage guides available on our website and social media channels to help you make the most of our products.

Yes, we have a loyalty program that rewards returning customers with discounts and exclusive offers. You can learn more about it on our website.

Yes, the majority of our hair products are cruelty-free. Look for specific product details and labels on our website for confirmation.

The warranty covers manufacturing defects and faults in materials or workmanship for a period of 12 months from the date of purchase.

Most products are automatically covered under the warranty upon purchase, so there's no need for separate registration. Keep your proof of purchase (receipt) for warranty claims.

No, accidental damage, misuse, or abuse of the product is not covered by the warranty. The warranty only covers defects in materials and workmanship.

The processing time for warranty claims can vary but generally takes a few business days to a few weeks, depending on the nature of the claim and the need for inspection or repair.

Consumable parts and accessories such as batteries, filters, or blades are typically not covered under the warranty. They may have their own limited warranty or replacement policy.

You can contact our customer support team through our website's contact page, via email, or through our customer support hotline. We are here to assist you with any inquiries or issues you may have.

"Get in Touch with Us!"

Our dedicated team is always here to assist you, no matter what your query may be. Whether you're curious about our innovative hair contourers, eager to dive into our skincare gadgets, need guidance while placing an order for our top-notch hair styling tools, or simply want to say hello, we want to hear from you! We thrive on connecting with beauty enthusiasts just like you. So don’t hesitate to drop us a line – we promise to respond as swiftly as possible to ensure your experience with our beauty accessories is nothing short of exceptional!

With Afterpay, you can make a purchase and choose Afterpay as your payment method during checkout. Your total order amount will be divided into four equal payments, which you'll pay every two weeks.

Yes, you'll need to create an Afterpay account if you haven't already. It's a simple process that can be done during checkout.

Afterpay does not perform a traditional credit check, and there's no interest on your payments if they are made on time. Late fees may apply if you miss a payment.

Yes, you can return items purchased with Afterpay according to the store's return policy. If eligible, your Afterpay payment plan will be adjusted accordingly.

For additional information, terms, and conditions, you can visit the official Afterpay website or contact Afterpay customer support directly.

Please note that Afterpay terms and conditions may change, so it's always a good idea to review the most up-to-date information on their official website or contact their customer support for specific inquiries related to your account.